JAMB Central Support System: Submit Complaints & Inquiries

The Joint Admissions and Matriculation Board (JAMB) hereby wishes to inform all candidates who has issues, complaints and enquiries relating to the Board Examinations and Services that they can now contact them directly online by creating and submiting  a support ticket online via the JAMB Central Online Support System (COSS) >>> jamb.gov.ng/Support.

Who Can Submit Complaints and Enquiries to JAMB Central Online Support System (COSS)?

Anybody! Candidates or individuals who has issues, problems or inquiries relating to JAMB UTME, Direct ntry, Regularization, Matriculation List, Change of Course/Institution, JAMB CAPS e.t.c can easily log in to the JAMB Support, create a ticket and submit.

What is the JAMB Central Online Support System (COSS) Ticket Response Validity or Duration?

According to the Board, Support tickets are attended immediately between 24 – 48 hours / 72hours, except on weekends.

How to Create and Submit JAMB Central Online Support System (COSS) Ticket for Complains and Enquiries

• Kindly Visit the JAMB Support portal via jamb.gov.ng/Support.
• Click on “Create Support Ticket”.
• You will be asked if you’re a JAMB candidate or want to complain on behalf of one. select appropriately!
• Fill the form and click send. Please take note of your transaction ID and use correct email address.
• JAMB will mail you when a reply has been made to the ticket been submitted.
• You can also check if your complaint has been answered via JAMB Support.

As part of measures to effectively attend to the diverse needs of candidates and other clients alike, the Joint Admissions and Matriculation Board (JAMB), a proactive agency saddled with the responsibility of conducting entrance examination into all the tertiary institutions in Nigeria, has introduced the use of WhatsApp as additional support and complaint platform.

With this extra platform, candidates and other stakeholders would have the benefit of instant messaging and solutions to whatever query they might have regarding any of the operational processes of the Board.

To this end, ASD Technologies, the developer of the WhatsApp solution, announced that the platform would provide help with such things as ”step-by- step” registration procedure, for instance, as well as providing a feedback mechanism for effective service delivery.

The platform is not meant to replace but complement the existing ticketing system, thereby expanding access to ’ critical services, among others.

NOTE: If you are not a UTME or DE Candidates or probably you don’t want to ask any question that relates to admission or maybe you don’t have a JAMB REG Number, then you should consider contacting JAMB using the JAMB General Support Ticket Platform for General Enquiry.

Candidates need not to visit the Board’s Headquarters or State Offices to lodge any complaints.

All complaints should be conveniently lodged on jamb.gov.ng/Support.

This is a ticketing platform where all complaints are lodged and treated by the Board.

All complaints lodged on the ticketing platform are treated promptly.

Please do not travel to the Board’s headquarters, offices for what you can do at a more convenient ticketing platform.

Having Issues or Problems Relating to Creating and Submission of Tickets on the JAMB Central Online Support System? Use the Comment Box Below.

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